Privacy Policy

All Points Concrete Delivery LLC
Effective Date: January 1, 2026

All Points Concrete Delivery LLC (“All Points,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, when it may be disclosed, and the choices available to you.

This policy applies to information collected through our website, quote forms, order forms, telephone calls, text messages, emails, payment systems, customer accounts, and other interactions with All Points.

Information We Collect

Depending on how you interact with us, we may collect:

Contact and Identification Information

• Name
• Business or company name
• Billing and jobsite addresses
• Email address
• Telephone number
• Account and customer-identification information

Order and Service Information

• Concrete orders and purchase history
• Delivery addresses
• Jobsite instructions
• Mix designs, quantities, and additives
• Scheduling information
• Pumping requirements
• Communications, photographs, records, and service notes
• Complaints, claims, and customer-service history

Payment and Financial Information

We may collect payment information necessary to process transactions, deposits, authorizations, refunds, and outstanding balances.

Payment-card information may be collected or processed by our payment-processing providers. We do not intentionally store complete payment-card information on our public website.

Website and Device Information

When you use our website, we or our service providers may automatically collect:

• IP address
• Browser and device type
• Pages visited
• Referring website
• Date and time of access
• Website interactions
• Cookie and similar-technology information
• Approximate location derived from an IP address

Communications

We may retain emails, text messages, call information, quote requests, order confirmations, authorizations, photographs, and other communications relating to our business relationship.

Calls may be monitored or recorded when permitted by law and when appropriate notice or consent has been provided.

How We Use Information

We may use collected information to:

• Respond to inquiries and prepare quotes
• Schedule and provide concrete delivery and pumping services
• Confirm orders and communicate job information
• Process payments and maintain business records
• Verify customer identity and prevent fraud
• Provide customer service
• Enforce agreements and collect unpaid balances
• Investigate disputes, claims, accidents, or chargebacks
• Improve our website, products, and services
• Send operational, account, or service-related communications
• Send marketing communications where permitted by law
• Protect our customers, employees, property, and legal rights
• Comply with legal, tax, accounting, insurance, and regulatory obligations

Text Messages

If you provide a mobile telephone number, we may use it to communicate with you about quotes, scheduling, dispatch, delivery status, payment, account matters, and customer service.

Marketing or promotional text messages will be sent only when permitted by law and when any legally required consent has been obtained.

Consent to receive marketing text messages is not a condition of purchasing goods or services.

Message frequency may vary. Message and data rates may apply. Reply STOP to opt out of marketing text messages. Reply HELP for assistance.

Opting out of marketing messages will not prevent us from sending non-marketing communications that are necessary to complete an existing order, service request, transaction, or account matter when permitted by law.

Mobile information, text-message opt-in data, and text-message consent will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes.

Cookies and Analytics

Our website may use cookies and similar technologies to operate the website, remember preferences, understand website usage, improve performance, prevent fraud, and measure advertising or marketing effectiveness.

Your browser may allow you to block or delete cookies. Some website functions may not operate properly if cookies are disabled.

How We Disclose Information

We may disclose information to service providers and third parties that assist us with:

• Website hosting
• Customer-management and dispatch systems
• Payment processing
• Accounting and bookkeeping
• Email and text-message delivery
• Information technology and cybersecurity
• Concrete delivery and pumping operations
• Insurance and claims handling
• Legal and professional services
• Debt collection
• Business analytics and advertising

These parties may receive only the information reasonably necessary to provide their services or fulfill the applicable business purpose.

We may also disclose information:

• At your direction or with your consent
• To complete an order or provide requested services
• To comply with a subpoena, court order, governmental request, or applicable law
• To investigate fraud, theft, threats, unsafe conduct, disputes, or violations of our agreements
• To protect the rights, property, and safety of All Points, our customers, employees, and others
• In connection with a merger, sale, financing, restructuring, or transfer of all or part of our business

We do not sell customer lists.

Payment Processing

Payments may be processed through third-party payment providers. Their privacy and security practices are governed by their own policies and agreements.

Customers should not send complete payment-card information through ordinary email or unsecured text messages.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information.

However, no website, communication system, database, or transmission method is completely secure. We cannot guarantee absolute security.

Data Retention

We retain information for as long as reasonably necessary to provide services, maintain business and tax records, collect payments, resolve disputes, comply with legal obligations, enforce agreements, and protect our legitimate business interests.

Retention periods may vary depending on the type of information and the reason it was collected.

Your Privacy Choices

You may request that we update or correct certain contact information by contacting us.

You may unsubscribe from marketing emails by using the unsubscribe link provided in the message or by contacting us.

You may opt out of marketing text messages by replying STOP.

These choices do not prevent us from retaining information required for legitimate business, legal, tax, payment, warranty, claim, or recordkeeping purposes.

Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13.

If you believe a child has provided personal information to us, please contact us.

Third-Party Websites

Our website may contain links to websites operated by third parties. We do not control and are not responsible for their content, security, or privacy practices.

Florida Residents and Applicable Privacy Rights

Florida residents may have privacy rights under applicable law. Not every privacy law or statutory right applies to every business, type of information, or transaction.

We will review and respond to a verified privacy request as required by applicable law. We may need to verify your identity before processing a request.

Changes to This Privacy Policy

We may revise this Privacy Policy periodically. The revised policy will be posted on this page with an updated effective date.

Material changes will apply prospectively to the extent required by law.

Contact Us

Questions or requests concerning this Privacy Policy may be sent to:

All Points Concrete Delivery LLC
2400 17th Street East
Palmetto, Florida 34221

Email: dispatch@allpointsconcretedelivery.com
Telephone: 941-685-1141